Operational efficiency is the new currency for financial institutions after the era of low rates. A host of several of the most attended Filene webinars over the past two years, researcher Mike Higgins returns for an exploration on the complex, but not complicated, business model of financial services. 

Noting how banking and its competitors have transcended time, Higgins will outline research-backed strategies for the operationally efficient to thrive through economy of scale. Attendees will leave with a list of 10 considerations to shape your organization’s best year ahead.