Name
How Becoming More Inclusive will Lead to Growth
Date & Time
Tuesday, October 26, 2021, 10:00 AM - 10:45 AM
Speakers
Dr. Lisa Servon - University of Pennsylvania
Bjorn Larson - BCU
Dr. Lisa Servon Bjorn Larson
Description

By attending this session you will learn:

  • What’s shifting in consumers’ lives and livelihoods and why these dynamic changes require new approaches from credit unions
  • How a focus on serving the underserved allows credit unions to lend deeper into their communities, deepen their member relationships, and grow their memberships
  • What inclusive service design means for the credit union business model and bottom line
Session Type
Headlining Keynote