What impact will the COVID-19 pandemic have on consumer and cooperative finance in the coming months? What role will credit unions play in mitigating its effects? 

Filene’s Special Report series sponsored by CO-OP Financial Services analyzes how the COVID-19 crisis may affect financial services providers, particularly credit unions. Part one presented an early analysis of the economic and social disruptions caused by the crisis and outlined the likely consequences many people will confront going forward. Part two reviews evidence as recent as June 2020 and focuses on concerns for financial services and looks specifically at how credit unions have responded.

In this webinar, George Hofheimer, EVP + Chief Research + Development Officer for Filene, will be joined by David Demsko, SVP, Corporate Strategy & Business Performance Management for CO-OP Financial Services, and Rebecca Gerothanas, Chief Operations Officer at Summit Credit Union, to share their insights, perspectives, and expertise on the impacts and implications of this crisis.

This session will explore: 

- how credit unions have responded to members’ immediate needs

- how financial well-being is being re-centered in the credit union value proposition

- how credit unions will need to innovate and evolve their service delivery models, focusing on digital financial services

- how the credit union business model will be challenged as organizations navigate a depressed, low-rate economic environment