Name
Member Voice: A New Way to Understand Member Needs, Attitudes, and Behaviors, Filene's Taylor Nelms and Caroline Vahrenkamp
Date & Time
Tuesday, December 5, 2023, 12:00 PM - 12:30 PM
Speakers
Description
Improving member experience is a top priority. Identifying credit union members’ needs, attitudes, and behaviors, Member Voice gives credit unions powerful insights into WHY a member behaves the way they do. Taylor and Caroline will talk about the different member segments, why they matter, and how your credit union can use them.
Session Type
General Session