Steve Pagenstecher is the Chief Innovation Officer at Point West Credit Union in Portland, OR, a low income designated, CDFI certificated credit union, where he oversees the credit union’s strategic initiatives, IT, and marketing, as well as leading Point West’s community, business, and product development initiatives. He previously served as the Vice President of Member Relations at Valley Credit Union in Salem, OR and has over 17 years of experience in financial services. Steve recently served on the boards of the Northwest Credit Union Foundation and Innovative Changes, a CDFI Loan Fund that specialized in financial education and credit-building for underserved communities. He is a certified Credit Union Development Educator (CUDE) and received a B.S. in Marketing Communication from Oregon State University. Steve and his wife live in Portland and spend their spare time chasing around their young daughter.